Nazareth Pallet Celebrates 35th Anniversary

When George Frack Jr’s. father, started Nazareth Pallet Co., 35 years ago, pallet recycling was a fairly new industry. George Jr. (then only 14) joined the company. He worked alongside his father and, over the years, learned firsthand all the ropes about running a business by doing literally every job there is to do within the company. Everything from repairing pallets to making sales calls to scheduling deliveries to making collections. He said he knew then he wanted to run a company and he quickly knew from the beginning that growing the business would require forward thinking to set them apart from the competition

“Today not only do we recycle and repair pallets we custom build pallets of all sizes and types using all recycled wood, combinations of new and recycled and of course, all new wood.” Frack says. “But we do much, much more.”

Nazareth Pallet operates as a (TPM), Total Pallet Management company. Whether repairing or building standard or odd-sized pallets or providing full, on-site pallet management programs, we deliver on our promise of personal service,” Many companies say they make service a priority but Frack’s unique approach is what really makes Nazareth Pallet Co. an industry leader.

“The difference in our service is really the people. Our people are really passionate about what they do here” Frack says.  “We regularly meet in group to discuss new accounts and their needs as well as constantly reviewing the needs of all our existing customers. We provide personal on- site sales service to immediately attend to any issues that may arise, sometimes even before the customer becomes aware.”

“Our staff regularly take advantage of attending professional training seminars to further their skills. It’s not just a job with them, it’s a career. Even our production crew is involved in ‘crew reviews’ that enable them to offer suggestions for improvement or how to increase and encourage team participation.”

Frack says the amount of personal attention and the manner in which it’s delivered by management is, in part, what keeps our employees here long term. It’s the kind of attention that goes beyond simply providing good benefits. Small details like providing hot chocolate on cold days, or extra breaks, cold water, and ice pops on scorching summer days go a long way. A clean environment and a full-service canteen are at their disposal every day. They’re people, not a number!

“I must add that we offer better than average industry wages. I’m sure that’s also a big part of it too” he laughs.

Nazareth Pallet also creates a positive atmosphere by going beyond the expected during the holidays. “Who else in any business has an Easter egg hunt or a Halloween, Trick or Treat party for the guys?” Frack says. “They get a huge kick out of all these events.”

Employees are also rewarded with an Earned-Time-Off program and other financial incentives beyond their weekly bonuses such as Pallet Bucks, which can be used in vending machines for food, drinks, bus or gas discounts, and even work equipment. We like to say “The buck doesn’t stop here”.  The Bucks are awarded to employees who are seen carrying out acts of kindness or thoughtfulness toward another employee.

In addition to perks, employees are also assured their safety and wellness are taken seriously. Nazareth Pallet Co., employs a full-time safety manager, “which is pretty unusual,” in our industry according to Frack. Our manager not only works to insure their on-site safety, they also take interest in their personal health and wellbeing. They offer presentations on diet, nutrition, personal welfare and more. We have an in-house medical program which recognizes and addresses the kinds of muscle ailments expected from this type of work.

Nazareth Pallet Co. knows that attracting a diverse, talented team is what it takes to lift a company to the next level. Raising hiring wages and offering unparalleled perks and benefits does that.

The company also actively seeks out former military personnel and works with various second chance programs by bringing on work release candidates. “That has really worked well for us here” says Frack. We continue to add new employees constantly.  We use all of the social media platforms to engage potential accounts as well as potential employees. We are completely transparent in that regard and by doing so receive many unsolicited calls about jobs and requests for quotes. Our employees even use our sites to engage with each other even after hours.

Remember, this is a family owned and run company and we treat our employees as part of our growing family. We are here every day for them. That is extremely important to us as we expand our business, our future, and theirs, is quite bright.